At Ailanthus Digital, we strive to ensure the satisfaction of our clients. This Refund Policy outlines the conditions and procedures for refund requests regarding our digital products. By purchasing from us, you agree to this policy.
Eligibility for Refunds:
Refunds may be issued under the following circumstances:
Technical Issues: If the digital product purchased is defective or cannot be accessed due to technical problems on our end.
Incorrect Product: If you receive a product that does not match the description on our website.
Unauthorized Transactions: If a transaction was made without your consent or knowledge.
Non-Refundable Circumstances:
Refunds will not be issued for:
Change of Mind: Refund requests based solely on a change of mind after purchase.
Downloaded Products: If the product has been downloaded or accessed, it is considered used and non-refundable.
User Error: Issues caused by misuse or incompatibility with your devices or software.
Promotional or Discounted Products: Products purchased under promotional offers or discounts.
Refund Request Procedure:
To request a refund, follow these steps:
Initiate a Request: Email us at [support@ailanthusdigital.com] with the subject line “Refund Request.”
Provide Details: Include the following information:
Your name and contact information.
The product purchased and date of transaction.
A detailed explanation of the issue and reason for the refund request.
Submit Supporting Evidence: Attach any relevant documentation, such as proof of payment, screenshots, or error messages.
Await Response: Our team will review your request and respond within 5 business days.
Evaluation Process:
We will assess the request based on the provided details and supporting evidence.
Additional information may be requested to process the refund.
Refund Approval and Processing:
Approved refunds will be processed within 7 business days of approval.
Refunds will be credited to the original payment method used for the transaction.
Dispute Resolution:
If a resolution cannot be reached, we encourage amicable communication to resolve the matter. If required, disputes may be escalated to arbitration as per applicable laws.
Policy Updates:
We reserve the right to modify this Refund Policy at any time without prior notice. Please review it periodically for updates.
Contact Us:
For any questions or assistance related to refunds, contact us at [support@ailanthusdigital.com].